As of today, SCS Tech Systems has launched the Debriefing Solution, a system designed to evaluate the level of service delivered across a comprehensive emergency incident. The solution is aimed at providing a unique value for emergency service agencies such as fire brigades, EMS, police, etc.
The application can be used to evaluate both single calls and complete incidents, including the processing of multimedia input, such as maps, videos, and CAD screens.
The fire department command and control operation center can reconstruct incidents by integrating multimedia data from various capture platforms into one comprehensive timeline. This provides a full picture of the incident for investigation, debriefing, and training purposes.
Debriefing is now equipped with quality assurance tools, further enhancing its capabilities.
With SCS Tech Systems’ experience in command-and-control systems, these tools are designed to help organizations identify knowledge gaps and opportunities for training during incidents, improving future responses.
In Integration with the CAD System the solution has following features
- Modules such as this one allow them to measure the performance of call takers based on pre-defined KPIs and to set up training programs for them to improve their skills.
- Using behavioral analytics, managers can gain insight into behavior patterns in the control room and track how call takers and dispatchers acquire and utilize new skills.
- Using this module, managers have a better understanding of the volume of incoming calls and other multimedia communications, which they can use to control staffing.
- Additionally, reports indicate where existing communication resources are being stretched, indicating that additional radio or telephone channels, for instance, are needed.
Our latest Debriefing release is designed to improve the performance of current public safety solutions”, explains General Manager of SCS Tech India Pvt. Ltd.
By capturing this information, we gain valuable insights into how dispatchers and call takers handle incidents, as well as a holistic view of the incident so that we can improve the response process.
With the integrated solution, a unique debriefing and reconstruction solution is created. Multimedia sources can now be captured and synced to synchronize step-by-step operator actions and comprehensive incident reconstructions, which can now be incorporated into debriefing sessions for investigations, training, planning and prevention.
With our Security solutions, organizations can capture, analyze and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place.
Enterprises and governments can gain valuable insights from the security, intelligence, and cyber offerings by analyzing structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognizing trends.
our Security solutions can be used by customers worldwide, including transportation systems, critical infrastructure, city centers, banks, enterprises and government agencies.
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